Comparison of Hospital Online Price and Telephone Price for Shoppable Services


How well do US hospitals’ online prices posted for shoppable services correlate with their prices for the same service obtained via the telephone? In this cross-sectional study of 60 US hospitals, online and phone cash prices were poorly correlated within a given hospital for vaginal childbirth. These findings suggest that at US hospitals, price estimates for shoppable services posted online correlate poorly with prices obtained via phone; these findings suggest that patients will continue to face barriers to comparison shopping.

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